Shipping options

You may choose standard shipping or express shipping depending on the items in your order and your location. As your orders may be handed over to local carriers for the final leg of delivery, tracking may not be available every step of the way.

Shipping address

Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Sellers may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

Shipping time and cost

•  The warehouse may take 1-3 days to process your order. You will receive a message once your order has been shipped.

• After the package is sent, you will receive a shipping notification message. If ready, we will also provide you with the tracking number. You can see this estimated delivery time under each product on that product page.

• In most cases, your order will be delivered within the estimated delivery time. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the latest tracking of the order.

Order Tracking

Issues regarding delivery

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 30 days of the order date.